About Us...

As a potential partner with your healthcare benefit team, we would like to acquaint you with who we are and what we do.

 

A Health Care Services Company

 

We are a provider of health care cost-containment services.  Our services are delivered as integrated components of your health benefit plan and coordinate with your claims administrator and provider networks.

 

Our staff consists of dedicated nurses and caring professionals, supported by physicians 24 hours a day, 7 days a week.  Through our "Ask-a Nurse" program, we are able to discuss health questions and concerns of your plan members using the most up-to-date healthcare resources and software available.  Our "Maternity Helpline" is also available for members who are expectant mothers and need answers to their questions from prenatal care through postnatal care.

 

In addition, we offer "Utilization Review" for pre-certification and authorizations of applicable inpatient and outpatient services.  We also provide personalized attention for those patients and families experiencing catastrophic illness with our Case Management Services.  In addition, we assist in finding appropriate healthcare providers in your network.  And, when we can't help, for example, with claims or benefit questions, we refer your members to people who can.

History

Medical Helpline, Inc. was established in 1999 to provide effective cost-containment services to health plans with a very personal touch.  As plan members become more frequent users of our services, they become comfortable with our professionals and more confident in the services they receive.  It is this level of consistency that results in a better informed patient whose health and well-being is significantly enhanced.

 

Today, we continue to improve our services and work closely with our clients to ensure the outcomes they desire. 


Our Goal
Our goal is to provide information to empower your plan members with the knowledge and support they need to participate in their healthcare decisions and in so doing enhance their health and well-being.


Please contact us for more info.